TMBA - Annual Loan Servicing Conference
Program & speaker support provided by
Stewart Lenders Services
Butler & Hosch, P.A.
Lender Processing Services, Inc.
RUTH RUHL, PC - Attorney At Law
Safeguard Properties
Speaker | Facilitators

Jerry Alt, LOGS Network
Lynette Anderson, Residential Credit Solutions, Inc.
Jerry Azure, BSI Financial Services, Inc.
Michael Bekes, Wells Fargo Home Mortgage
Sam Bready, KML Law Group
Lucas Byers, Caliber Home Loans
Heath Carpenter, Residential Credit Solutions, Inc.
Joseph J. Circelli, Codilis, Stawiarski & Moody, P.C..
Jim Davis, Stewart Lender Services
Stefani Dayton, Benchmark Mortgage
Joseph DeDominicis, SN Servicing Corp
Jim DeLoach, Butler & Hosch, P.A.
Amy Duffy, Wells Fargo Home Mortgage
Casey Duncan, SunTrust Mortgage, Inc.
Steve Faulkner, Vantium Capital
Tom Force, Wingspan Portfolio Advisors, LLC.
Bill Glasgow, Glasgow Management
Ben Gottheim, Freddie Mac
Bob Hamilton
Ken Hannold, USAA Federal Savings Bank
H. Marc Helm, Reverse Mortgage Solutions, Inc.
David Hixson, Consumer Financial Protection Bureau
Jennifer Huggins, Acqura Loan Services
Michael Keaton, Resurgent Capital Services, L.P.
Graham Kidner, Brock & Scott, PLLC
Justin Kistler, Bank of America Mortgage
Kayo Manson-Tompkins, The Wolf Firm
Kent Mattingly, Pierce & Associates, P.C.
Jim McDermott, Nationstar Mortgage, LLC
Marion McDougall, Caliber Home Loans
Ty Miller, Freddie Mac
Don Morgan, Kizer, Hood & Morgan, L.L.P.
Gene O'Bannon, MountainView Capital Holdings LLC
Kelly O'Bannon
, Residential Credit Solutions, Inc.
Teresa O'Connor
, BBVA Compass Bank
Katherian Pippin, Ocwen
Manbir S. Sandhu, Law Offices of Manbir S. Sandhu LLC
Antonio Scarlato, Felty and Lembright Co., L.P.A
Michael Schroeder, Law Office of Michael J. Schroeder
Dennis Stowe, Residential Credit Solutions, Inc.
David A. Tallman, K&L Gates


Gerald AltGerald B. Alt
President, LOGS Network

Gerald B. Alt is the President of LOGS Network. He manages the national operations division of LOGS and is also a partner in the firm of Shapiro Brown & Alt, LLP in Virginia and Maryland. A licensed attorney, he has significant experience in handling complex real estate and title matters, having handled or supervised tens of thousands of residential foreclosures in private practice. Mr. Alt served as Director of Legal Services for a former HUD Section 312 servicer. In 2007 he created HEART Financial Services, which was a key participant in the loan modification programs under HAMP and assisted in over 350,000 successful loan modifications under that and other servicer loss mitigation efforts. He is an acknowledged expert on default management and asset recovery risks, and he is a frequent speaker at conferences for the Mortgage Bankers Association, Five Star Institute, SourceMedia, Fiserv, and other industry roundtables.


Lynnette Anderson
Vice President Investor/Transaction Managemen,t RCS

Mrs. Anderson is the Vice President of Investor Reporting/ Cash Processing/Claims for RCS. Lynnette joined RCS from Homeward Residential where she served as VP Investor reporting/accounting for 1 year. Prior to joining Homeward Residential she was a VP at Saxon Mortgage for 23 years over the Financial Transaction Management group specializing in Investor services and Cash management.


Jerry AzureJerry Azure
Senior Vice President of Default Services, BSI Financial Services, Inc.

Jerry Azure is the head of Mortgage Default Servicing Operations for BSI Financial Services, Inc. Jerry departments include: Collection Operations, Loss Mitigation workout Units, Bankruptcy, Foreclosure, REO, MI Claims, Property Preservation, Customer Service, Customer Care Collateral Management, and HAMP Operations. Jerry is a 20 year mortgage industry veteran who has held many senior level positions in both the loan servicing and mortgage lending arenas.

Jerry started his mortgage career at the Associates/Ford Consumer Finance then continued his mortgage career at Centex Home Equity/Nationstar, Countrywide, Saxon and GreenTree Financial Services before joining BSI in Nov 2010.
BSI with offices in Texas, Pennsylvania and India is a Residential Fannie/Freddie/NPL Portfolio sub- servicer headquartered in Dallas, TX. BSI services 1st and 2nd liens for many of the nation's top lending institutions, major hedge funds and private investors both large and small.

Jerry currently resides in Dallas, TX.


Michael Bekes
Vice President, Wells Fargo Home Mortgage

Michael Bekes is vice president of Foreclosure Alternatives for default mortgage servicing at Wells Fargo Home Mortgage. In this position, Bekes is responsible for managing foreclosure alternatives for the GSE, VA and FHA portfolios. 

Bekes joined Wells Fargo in May of 2011. Prior to Wells Fargo, he served as vice president of Customer Experience at OneWest Bank. In this role, he managed the bank’s Executive Escalations, Quality Monitoring and Correspondence Research teams and published a monthly Customer Experience Scorecard.  He also chaired OneWest’s Customer Escalation Committee and managed all customer surveys.

Prior to that role, he managed the servicing call center at IndyMac Bank, which transitioned through private equity to become OneWest Bank.  Before transitioning to financial services, Bekes served as Chief Operating Officer at two paper manufacturing firms.

Bekes is a graduate of Western Michigan University and earned his MBA at Lake Superior State University.


Sam Bready
Director, KML Law Group

Sam Bready is director with KML Law Group in Philadelphia, Pennsylvania. In this role, Bready is responsible for operations, planning, strategy development, and new business initiatives. Prior to his current role, Bready spent 25 years in mortgage servicing and all functions in default management - from collections through REO. He has been responsible for borrower home retention programs, portfolio liquidation and asset disposition, and has been a part of two major servicing platform start-ups. In the years before joining KML, Bready worked with companies such as Vantium Capital, Home Servicing, Capital One, Avelo Mortgage, and CitiFinancial Mortgage. He holds a degree in Economics from James Madison University.


Lucas Byers
Senior Vice President, Caliber Home Loans

Lucas Byers has worked in the Mortgage Servicing industry for 12 years. He is currently employed with Caliber Home Loans, Inc. as the SVP, Investor Reporting and relocated here from Denver, CO just over a year ago. Prior to Caliber, Lucas managed Master Servicing Default Claims and IR Oversight at Aurora Bank for 5 years and spent his final 3 years with Aurora managing Servicing Investor Reporting. Lucas also held Investor Reporting Sr. Analyst and Supervisory level positions with Select Portfolio Servicing and Ocwen.


Heath CarpenterHeath Carpenter
Vice President, Special Servicing, Resident Credit Solutions, Inc.

Mr. Carpenter joined Residential Credit Solutions, Inc. (RCS) in March of 2007 and in his current role he maintains responsibility for managing the Customer Service, Collections, Loss Mitigation, Underwriting, and Default Operations Departments.   Prior to joining the RCS management team, he spent 3 years at Saxon Mortgage Services, Inc. where his roles included Manager of the Loss Mitigation Workout Department and Vice President of Customer Service and Collections.  Prior to joining Saxon Mr. Carpenter worked at Conseco Finance /Greentree Servicing for 5 years with 4 of those as Collections Manager. 

Mr. Carpenter holds a BS in Finance from Florida State University.


Joe CircelliJoseph J. Circelli
Managing Attorney, Codilis, Stawiarski & Moody, P.C.

Mr. Circelli is the Managing Attorney of Codilis, Stawiarski & Moody, P.C. (MO); He is a member of the Mortgage Bankers Association of America, American Bankruptcy Institute, United Trustees Association, American Legal and Financial Network and Phi Alpha Delta Legal Fraternity; Mr. Circelli is the author of Exemptions in Chapter 7 and Dischargeability of Debts in A Clean Slate: Discharging Debt With Chapter 7 Bankruptcy Procedures in Florida, National Business Institute, September, 2005 and he is co-author of "Empty Promises or Creditor Salvation: Early Returns on Bankruptcy Reform" appearing in REO Magazine (Spring, 2006).; Education: University of Illinois, Urbana-Champaign (B.A. 1990), John Marshall Law School (J.D. 1994); Bar Admissions: State of Illinois, United States District Courts for the Northern, Central and Southern Districts of Illinois, 7th Circuit Court of Appeals, State of Florida, United States District Courts for the Northern, Middle and Southern Districts of Florida; State of Missouri; United States District Courts for the Western and Eastern Districts of Missouri.


Jim DavisJim Davis
Vice Chairman, Stewart Lender Services

Jim Davis joined Stewart in April, 2013 as Vice Chairman, Stewart Lender Services. In this role he provides direction in developing strategy for the servicing segment of the business, provides government affairs and policy oversight and will play a key role as the company executes against its plan to grow through mergers and acquisitions. Davis will be working out of his office in Jacksonville, Florida.

Previously Davis served as Executive Vice President, Chief Government Affairs Officer at Homeward Residential, Inc. There he had primary responsibility for the Company's government and industry affairs while also providing oversight of the people, process and technology at Homeward Residential's 500 member servicing site in Jacksonville. Prior to his role in government relations, he was Executive Vice President, Default with responsibility over all loss mitigation, foreclosure and bankruptcy functions.

Davis has held numerous senior management positions in his 35 year career in the mortgage industry including Senior Vice President, Customer Service, Collections, Loss Mitigation, Foreclosure and Bankruptcy at Option One Mortgage, Senior Vice President, Default Administration at HomeSide Lending and other senior management positions at CitiCorp Mortgage, NationsBank Mortgage and Empire of America.

Davis currently serves on the Housing Policy Council Administration Committee, and the MBA Loan Administration Steering Committee. He previously served on many industry committees and task forces including the FNMA Default Advisory Board, FHLMC Default Advisory Group and the HUD Servicing Practices Work Group.


Jim DeLoachJim DeLoach
Executive Vice President, Butler & Hosch, P.A.

Jim DeLoach is the Executive Vice President at Butler & Hosch, P.A., a southeastern regional residential mortgage law firm with offices in seven states. In this role, he brings more than 35 years of mortgage banking experience in his capacities as an attorney and executive. In 2003, Jim DeLoach joined Butler &
Hosch and helped open the Dallas office which now has more than 150 employees. The firm has grown from about 50 employees to almost 500 employees during the same period.

Prior to joining Butler & Hosch, P.A. he served as Senior Vice President and Default Manager for a large mortgage banking institution in San Antonio, and after that Mr. DeLoach held a senior position with the law firm of Barrett, Burke, Wilson, Castle, Daffin & Frappier in their Houston office. He is licensed to
practice law in Texas and Mississippi.  Mr. DeLoach is a graduate of Baylor University with a B.B.A. in Economics, and from Baylor University Law School where he received his Juris Doctorate.

He is on the Board of Directors of the United Trustees Association, is a member of the Legal League 100, and a member of the Loan Servicing Committee of the Texas Mortgage Bankers Association.


Joe DeDominicisJoseph F. DeDominicis
CEO, SN Servicing Corporation

Joe joined SN Servicing Corporation in April 2012 as the Executive Vice President and Chief Operations Officer.  In April 2013, Mr. DeDominicis was promoted to CEO for SN Servicing where his primary responsibilities are to oversee and direct all aspects of the mortgage servicing company.

Before joining SN Servicing Corporation Mr. DeDominicis was an EVP, Chief Financial Officer at Vantium Capital, Inc. where his primary responsibilities are to oversee all aspects of the company’s accounting and finance functions as well as assist with the setting of corporate strategy and overall risk management.

Prior to joining Vantium Capital, Inc. Mr. DeDominicis was the Director and Chief Administrative Officer at First Franklin Financial Corp. where he had responsibility for the company’s accounting and finance functions as well as corporate underwriting, asset quality, compliance, project management, broker approval, process improvement, facilities and information protection.

Mr. DeDominicis has also been a senior vice president and chief credit officer for National City Bank's non-prime mortgage and national home equity lines of business.  Joe has also been a Vice President in charge of Risk Management for First Union Mortgage Corporation.  He has also worked at Prudential Home Mortgage as a Manager in their Capital Markets division and with KPMG Peat Marwick in their National Mortgage Banking Practice.  

Mr. DeDominicis graduated with a B.S. in Accounting from the University of Maryland and is a licensed CPA.


Amy DuffyAmy Duffy
Assistant Vice President, Wells Fargo Home Mortgage

Amy Duffy is an Assistant Vice President REO at Wells Fargo Home Mortgage and oversees REO teams in Des Moines, Iowa and San Bernardino, California.  In her role, Amy leads a team of mortgage professionals in the preparation and conveyance of REO properties throughout the United States.

Amy has worked in the mortgage industry for 13 years in various leadership roles to include, servicing manager and project management roles.  In 2008, Amy obtained her Six Sigma Green Belt training which began her desire to learn the fundamentals of continuous process improvement.  Amy is currently working to advance her expertise in the Six Sigma methodology with her Six Sigma, Black Belt certificate in process.        

Amy joined the Wells Fargo REO team in 2009 and has shared her process improvement skills in many facets within the Premiere Asset Services organization.  The Premiere Asset Services team has grown three-fold since 2006 and continues to succeed in the effective and responsible selling of REO properties.

Amy has a Bachelor of Arts from the University of North Iowa and a Masters in Business from Upper Iowa University.


Casey Duncan
Vice President, SunTrust Mortgage, Inc

Casey Duncan is a Group Vice President in the Foreclosure Department at SunTrust Mortgage, Inc.  He is responsible for managing teammates working on behalf of our investors.

Prior to joining SunTrust in 2012, Casey was the Director of Business Solutions for RP Holdings Group where he had previously served as Director of Operations for Colorado and New Mexico. Prior to that Casey was a Senior Foreclosure Manager for Castle Meinhold & Stawiarski, LLC and began his career in banking with First Bank of Colorado. A native of Colorado, Casey is a graduate of the University of Colorado at Boulder. He is an avid golfer and hunter and loves spending time outdoors with his young family.


Stephen FaulknerStephen Faulkner
Partner, Managing Director of Strategic Business Development,
Operational Excellence, LLC.

Stephen has more than 30 years of diversified senior executive experience in mortgage banking operations. His creative, results-oriented management philosophy has consistently improved the performance of mortgage banking organizations of the companies he has worked with over his career  Stephen is currently consulting and serving as CEO of Vantium Capital a Special Servicer located in the DFW area.

Immediately prior to joining OpExNow, Stephen served as President and COO of Vericrest Financial, a highly rated special servicer, where he implemented several unique solutions to improve loss mitigation efforts. Stephen also led efforts to develop proactive compliance and quality control, insuring a strong control environment. The results at Vericrest led to multiple ratings increases from both Fitch Ratings and Standard & Poors.

Stephen, has also held Executive Management positions at Saxon Mortgage, Aurora Loan Services, Select Portfolio Servicing, First Nationwide Mortgage and Lomas Mortgage, USA.  

Stephen holds a B.S. from the University of Alabama where he majored in Accounting. He is a licensed CPA in the State of Texas.


Tom ForceTom Force
Legal Services Manager, Wingspan Portfolio Advisors, LLC.

Tom Force is the Legal Services Manager for Wingspan Portfolio Advisors, LLC. Wingspan was recently named Source Media’s Mortgage Technology Servicer of the Year and is based in Carrollton, TX in suburban Dallas. Tom began working in the mortgage loan servicing business in April, 1998 and has been with Wingspan since January, 2009. His career has largely been spent supporting the resolution of seriously defaulted loans.

As Legal Services Manager for Wingspan, Tom directly supervises both the foreclosure and bankruptcy departments, as well as all litigation matters. His duties also include resolving title issues and claims, performing due diligence work on loan portfolios and document preparation work such as lien releases, assignments and allonges. Tom is responsible for building and maintaining the Wingspan Preferred Attorney Network which is comprised of nearly 100 of the finest law firms throughout the United States.

Before joining Wingspan, Tom spent over six years at Resurgent Capital Services as Foreclosure Manager and eventually Legal Services Manager. Resurgent was one of the largest buyers of distressed debt in the country at that time. Previously, he was the Bankruptcy Manager for Emergent Mortgage Corporation. It was here that Tom first entered the mortgage business.

After graduating from the Georgia Institute of Technology with a Bachelor of Science in Management and Certificate of Economics, Tom spent the first six years of his career in the automobile finance industry.


Bill GlasgowWilliam Glasgow, Jr., CMB
Executive Vice President, OneWest Bank, Home Loan Servicing

William Glasgow (Bill) joined OneWest Bank, FSB in April 2009 and was an Executive Vice President responsible for directing the Mortgage Servicing Operations in Austin Texas, Kalamazoo, Michigan and Pasadena, California.   

Mr. Glasgow has spent his career directing mortgage operations for Lomas & Nettleton, Citi, BancBoston Mortage, Homeside Lending, Washington Mutual, Goldman Sachs, Bear Stearns and now OneWest Bank.

He has served as the Chairman of the Loan Administration Committee for the National MBA, Chair person for the LPS User Group and been a member of several steering committees for the GSE’s.

Bill also created his own consulting firm and served Accenture consulting as their mortgage advisor covering assignments in the U.S., Canada, India and Europe.

Mr. Glasgow holds a BBA in business and marketing from Wharton Business School, an MBA in finance from University of Dallas.  He also holds a designation of Certified Mortgage Banker from the national Mortgage Bankers Association.


Ben GottheimBen Gottheim
Director of Mortgage Servicing Policy, Freddie Mac

Ben serves as the Director of Mortgage Servicing Policy at Freddie Mac where he is responsible for creating policy regarding foreclosure, bankruptcy, property preservation, investor reporting and portfolio management . He has been with Freddie Mac for 3 years and spent his first two years at the firm creating and overseeing a department responsible for managing foreclosure timelines and compensatory fees. Prior to joining Freddie Mac, Ben spent 7 years managing a number of purchased portfolios of subprime default mortgage loans for a small start-up company in Albany, NY. Ben earned his BS in Management from Binghamton University (SUNY) with a double concentration in Finance and MIS.


Bob HamiltonBob Hamilton
Loan Administration Executive

Bob Hamilton most recently served as Vice President over Homeward Residential/Ocwen’s GSE/VA-FHA Default Servicing Department where he was responsible for managing all GSE Default related activities for Homeward which included Loss Mitigation, Foreclosure processing, Contact Center and GSE Single Point of Contact areas.  

Prior to joining Homeward, Bob was with Fannie Mae for 15 years where he had a variety of roles; including: Servicing Portfolio Manager, Sr. Director over their Loss Mitigation and Call Center areas, and Sr. Director of Servicing Management. 

Prior to joining Fannie Mae, he was Assistant Vice-President of the Default Loss Mitigation Department at Countrywide Home Loans in Plano, Texas.  During his Mortgage Banking career, Bob has been employed as a Mortgage Banking Consultant, a Vice-President, and a Servicing Manager within the private sector and served a term as President of the Mortgage Bankers Servicing Group of Colorado.
Ken Hannold
Director, USAA Federal Savings Bank

Ken Hannold is Director of Default Mortgage Servicing at USAA Federal Savings Bank. In this role, Hannold is responsible for leading default activities for USAA originated First and Second mortgages.

Hannold joined USAA in June of 2013. Prior to USAA, he was Director of Making Homes Affordable Support Centers at Fannie Mae. Ken's team assisted homeowners with FNM, FRE and Non-GSE mortgages with home retention or if affordability could not be met, a graceful exit.

Ken has over 30 years of experience in financial services in multiple asset classes and across all process disciplines. He has held senior leadership positions with Fairway Financial Solutions, Washington Mutual, Bank One and Household International.

Hannold is graduate of Clarion University with a BS Degree in Accounting.

H. Marc Helm
President and Chief Executive Officer, Reverse Mortgage Solutions, Inc.

A 36 year-plus veteran of the financial services and mortgage banking industry, Marc Helm serves as President and Chief Executive Officer of Reverse Mortgage Solutions, Inc. a firm dedicated to servicing reverse mortgage loans and advising/supporting the reverse mortgage industry on all aspects of operations, management and technology initiatives.

Prior to joining Reverse Mortgage Solutions, Mr. Helm served as Managing Director of Mortgage Consultants of America following a decade-long stint as Senior Vice President and Manager of the Servicing/Mortgage Operations Management Group at Washington Mutual. Mr. Helm was also the Senior Vice President and Director of Loan Administration at Bank United, where he was responsible for all core servicing operations of the residential, commercial and consumer divisions; all acquisitions and integrations oversight and records management. 

During his career, Mr. Helm has also served in senior management positions with Barron Financial Group (EVP/CAO), MCA (President/CEO), North American Mortgage (EVP/CAO), and Gibraltar Savings (SVP).

Mr. Helm’s industry leadership also has included serving as Chairman of the Mortgage Bankers Association (MBA) Loan Administration Committee; Chairman of the MBA Technology Committee and as a member of the Fidelity (LPS) Information Systems Mortgage Servicing Advisory Board. Mr. Helm currently serves as a member of NRMLA (Reverse Mortgage) Servicing Committee, the MBA Loan Administration Advisory Board and the MBA Task Force on Reverse Lending.

In addition to his business expertise, Mr. Helm holds a Masters degree in Psychology (Counseling) and a Bachelors degree in Sociology (Summa Cum Laude), and he has served as an adjunct professor in the fields of business, psychology, and sociology.


David Hixson
Attorney-Advisor in the Office of Supervision Policy, at the
Consumer Financial Protection Bureau

David Hixson is an Attorney-Advisor in the Office of Supervision Policy at the Consumer Financial Protection Bureau.  David has been with the Bureau since January 2013.  In his role, he aids the development of the supervision strategy for mortgage servicers.  He also provides advice on operational, policy, and regulatory issues to teams examining mortgage servicers.

Prior to joining the Bureau, David was an associate at Jenner & Block LLP in Chicago, Illinois, where he was a member of the Bankruptcy & Corporate Reorganization Practice.  He also clerked for the Hon. Eugene R. Wedoff, U.S. Bankruptcy Court for the Northern District of Illinois. David is a graduate of Carleton College and the University of Minnesota Law School.


Jennifer Huggins
Loan Administration Supervisor, Acqura Loan Services

Jennifer joined Acqura Loan Servicing in September 2013.  In her current role she maintains responsibility for Property Preservation, REO, Customer Service Research, ARM/Payoff and Escrow departments. She started her real estate related career in 1998 working in Corporate Relocation for the Associates.  She has been in the mortgage business since 2001 and has held various roles which include Loss Mitigation, Training, Quality Control, and REO with an emphasis on REO.  Jennifer holds a designation of Certified Mortgage Banker from Northlake College.  In her spare time she enjoy volunteering with the local Humane Society.


Michael Keaton
Executive Vice President, Resurgent Capital Services, L.P.

Mr. Keaton is Executive Vice President of Servicing Operations – responsible for all Servicing Operations and Client Service Delivery Teams at Resurgent. He joined the company in 2002 as VP of Default Administration & Recovery, after ten years with Wendover Financial Services Corporation. At Wendover, Mr. Keaton had the opportunity to perform and/or manage every job function within the Default Administration Division, and also served as the primary point of contact for many of Wendover's high profile clients. He finished his tenure there in the role of Director of Default Administration at a time when Wendover was second largest among subprime mortgage servicers.  Mr. Keaton holds a BA from the University of Wisconsin and a Master's Degree from North Dakota State University.


Graham KidnerGraham H. Kidner, Esq.
Managing Partner, Complex Litigation, Brock & Scott, PLLC

Graham joined Brock & Scott in July 2012 to head the firm’s new Complex Litigation Division.  As the firm has expanded its operations across seven states from Maryland south to Florida, and west to Tennessee, Graham has sought to add litigation capability by helping to recruit experienced attorneys to staff the several new regional offices the firm has opened in recent months.  Graham brings to his new position 21 years’ experience handling single-family loan level litigation for Freddie Mac, where in recent years he also managed the Designated Counsel Program as well as supported a number of client areas including REO marketing and disposition, and government relations. Graham chairs ALFN’s Billing, Fees and Retention Agreement Task Force.


Justin KistlerJustin Kistler
Senior Vice President, Operations Executive, Bank of America

Justin Kistler is the Senior Vice President, Operations Executive who leads Military Servicing for Bank of America.

Bank of America has provided financial services to military personnel since 1920; currently serves more than 2 million active and veteran military households and
operates military banking facilities overseas in 10 countries. These include 74 banking centers and more than 300 ATMs, managed through a contract with the Department of Defense.

Kistler manages the Bank’s Military Assistance Unit and is accountable for operations related to the Servicemembers Civil Relief Act (SCRA).

Before joining Bank of America, Kistler was with Option One Mortgage Corporation where he managed Operations Support for loan servicing.  A veteran of the United States Army, he led fire direction units for long-range rocket and missile artillery.

Kistler has a Bachelor of Business Administration degree from the University of Central Oklahoma and is married with two children.  


Kayo Manson-Tompkins
Managing Eviction Attorney, The Wolf Firm

Ms. Manson-Tompkins is the managing attorney of The Wolf Firm’s Eviction Department.  Prior to joining the firm, Ms. Manson-Tompkins was an attorney with a prominent real estate/business litigation law firm based in southern California and has spent the majority of her 25 years in practice handling residential civil litigation, with particular emphasis on complex evictions, judicial foreclosures and mobile home foreclosures.  Ms. Tompkins also has substantial experience handling surplus funds, deeds-in-lieu of foreclosure and bankruptcies.

Ms. Manson-Tompkins has been frequently called upon to speak at local and national mortgage industry events.  For example, she has been a speaker at several REOMAC (REO Managers Association of California) and United Trustees Association (UTA) conferences, a faculty speaker for the National Business Institute (NBI) and Lorman Education Services on residential servicing issues, and a panelist and lead facilitator for the USFN at its Regional and National Loan Management and Servicing Seminars.

Ms. Manson-Tompkins earned her Bachelor of Arts degree from California State University, Los Angeles and her Juris Doctorate degree from Loyola Law School, Los Angeles.  She was admitted to the California State Bar in 1988 and is a member of the Orange County Bar Association.  She is a past Chair of the REO/Evictions Committee of the USFN and helped create and develop the Eviction Timelines Matrix which was first published in February 2002.  She was also on the USFN sub-committee that created and developed the Manufactured Homes Desk Guide, State-by-State, which was first published in January 2004.  She has also published various articles for the USFN Report, the USFN National Mortgage Service Directory, the USFN e-update and the UTA Quarterly Newsletter.


Kent MattinglyKen Mattingly
Client Relations Director, Pierce & Associates, P.C.

Kent Mattingly is a 1973 graduate of University of Wisconsin.  He has been in the mortgage banking industry for nearly 30 years.  Prior to joining the firm, Kent worked for several national private mortgage insurance companies in the loss mitigation and customer service field.  Kent joined the firm in 1993 as the Client Relations Director.  He currently manages and maintains all client relations and new business development initiatives for the firm, while building relationships with clients at conferences, seminars and educational in-house training events.


Jim McDermott
Sr. Vice President of Foreclosure, Nationstar Mortgage

Jim McDermott joined Nationstar Mortgage in June 2012 as Sr. Vice President of Foreclosure. His responsibilities include all Foreclosure related operations. Mr. McDermott has 20 years experience in the mortgage service industry.

Mr. McDermott began his career in 1993 with Household Finance Co.(HSBC) and was appointed Unit Manager in 1995. Over the next 10 years he held various management positions within the mortgage business. In 2005, he was promoted to Director Vice President of Default and assumed responsibilities for Bankruptcy, Foreclosure, REO, Vendor Management and Property Preservation for HSBC. In 2008, Mr. McDermott joined ProVest LLC as Sr. Vice President of Operations, which specializes in foreclosure related services. Responsibilities included direct oversight of 7 US sites and offshore resources in Chennai, India.

Mr. McDermott graduated Cum Laude from Purdue University with a B.S. in Industrial Engineering and is a graduate of the University of North Carolina Management Program.


Marion McDougall
EVP / Chief Loan Administration Officer, Caliber Home Loans

Marion McDougall is responsible for all servicing functions including:  Performing Servicing, Default Servicing and Investor Reporting.  Prior to joining Caliber Home Loans,  Marion served as COO at MetLife Bank, N.A. for five years overseeing the company's retail banking operations, forward and reverse mortgage servicing and delivery operations.  Marion has over 25 years in the mortgage industry and has held senior leadership positions with EDS, Norwest Bank and Independence One Mortgage Corporation.

Ty MillerTy Miller
Vice President, Servicer Relationships and Performance Management
Freddie Mac

Ty Miller is the vice president of Servicer Relationships and Performance Management at Freddie Mac, with responsibility for the overall servicing relationships with JPMorgan Chase, Citigroup and PNC. In this role, he works collaboratively with his servicing counterparts to identify innovative solutions that drive value to Freddie Mac, the mortgage servicer and the American taxpayer. 

Before joining Freddie Mac, Miller was the Senior Vice President and Strategic Initiatives Director for First American National Default Title Services (NDTS). In this role, Miller was instrumental in the development of several key initiatives including the National Residential Rental Platform. 

Miller joined First American in 2007 as the Chief Operating Officer of the first lien default outsourcing companies. Prior to this, he held several key executive positions during his nine-year tenure with GMAC Mortgage. Before his career at GMAC, Miller maintained senior leadership roles with Aurora Loan Services, The CIT Group and CitiMortgage. 

Miller holds a BS in Psychology and Management from Missouri State University. He is active in numerous charitable organizations including Habitat for Humanity, Big Brothers/Big Sisters and the Diversity Council.


Don MorganDon Morgan
Partner, Kizer, Hood & Morgan, LLP

With an undergraduate degree in accounting from Louisiana Tech University, Don spent four years in the banking industry in Houston, Texas, in the late 1970’s, before returning to Louisiana to earn his J.D. at the Paul M. Hebert Law Center at Louisiana State University in 1984. After graduation, Don joined the firm, then known as Kizer & Kizer, LLP, and almost immediately began representing clients in the default industry. For more than 25 years, he has overseen the firm’s state wide foreclosure practice, including investor, regulator, and State and Federal law compliance.

Don joined the American Legal and Financial Network (“ALFN”) at its inception in 2003, and has remained an active committee participant, including several on-site servicer training experiences. He has spoken on various foreclosure and title insurance topics, and regularly attends the ALFN and MBA Servicing Conferences.
As a licensed title insurance agent, Don‘s practice also includes all aspects of default related real estate throughout the State of Louisiana. He acts as agent for First American Title Insurance Co. and Fidelity National Title Insurance Co., and is a long time member of the Louisiana Land Title Association.


Gene O'Bannon, CMB
Managing Director, Servicing Oversight, MountainView Capital Group

Gene O'Bannon oversees the loan servicers for the MountainView Mortgage Opportunities Funds. Mr. O'Bannon's primary responsibility is ensuring that all servicing activities are consistent with the established goals, objectives and policies of the funds. In this role, Gene has direct responsibility for borrower payments, default/loss mitigation, servicing transfers, escrow, document control, vendor management, and reporting to the funds' portfolio manager.

Before joining the company in 2008, Gene was Executive Vice President of Business Development at eMortgage Logic. He previously held executive-level positions at Walter Mortgage Company, Transamerica Mortgage Company, Portfolio Acceptance Corporation, and Fidelity Mortgage Company.

Gene received the residential Certified Mortgage Banker (CMB) designation from the Mortgage Bankers Association in 2004. He is a past president of the Fort Worth Mortgage Bankers Association, a past board member and committee member with the Texas Mortgage Bankers Association and during his mortgage career has served on several committees with the Mortgage Bankers Association.


Teresa O'Connor
SVP Director, Investor Accounting and Reporting, BBVA Compass Bank

Teresa joined BBVA Compass on August 26, 2013 and directs the management of mortgage servicing group of investor accounting and reporting.

Her broad-based career in mortgage servicing spans over two decades and boasts key assignments with a number of industry leading organizations. She has held key leadership positions in originations, acquisitions, boarding, cash, and investor operations management. Teresa also worked as a consultant providing management with departmental assessments, training and leadership on a variety of projects. Immediately prior to joining the BBVA Compass team, Teresa served as Vice President within the Corporate Accounting Group at Residential Credit Solutions, Inc. where she played a major role in establishing the investor accounting, reporting, payment processing and claims group in the Fort Worth based operation, as well as, the migration of the investor accounting and reporting legacy group of the Accredited / Aames portfolios.


Manbir S. Sandhu
President, Law Offices of Manbir S. Sandhu LLC

Manbir S. Sandhu graduated from the University of Akron in 1993 with a Bachelor of Arts in political science.  While employed at the Chase Manhattan Mortgage Corporation as a business analyst, Mr. Sandhu simultaneously earned his J.D. in 2000 from the Thomas Cooley School of Law in Lansing, Michigan.  Mr. Sandhu was admitted to practice before all Ohio state courts as well as the Northern and Southern Districts of Ohio in 2002. In August of 2004, Mr. Sandhu joined the firm of Maguire & Schneider of Columbus, Ohio and established the Cleveland office of that firm as managing attorney for foreclosure. In 2006, Mr. Sandhu founded and is the President of both the Law Offices of Manbir S. Sandhu LLC and Ohio Real Title Agency LLC offering both Legal and Title services throughout the State of Ohio . The Law Offices of Manbir S. Sandhu, LLC represents national and local mortgage lenders as well as tax certificate holders in foreclosure matters throughout the state of Ohio.  It has developed into a successful, high volume practice focused on Foreclosure, Bankruptcy, Collections and creditor’s rights.   Mr. Sandhu is a past Vice-Chairman of the Creditor’s Rights Committee of the Cuyahoga County Bar Association.


Antonio ScarlatoTony Scarlato
Managing Attorney, Felty and Lembright Co., L.P.A

Tony serves as Managing Attorney for Felty and Lembright Co., L.P.A., in Cleveland, Ohio. In this capacity, he oversees the daily operation of the firm's foreclosure practice; including ensuring compliance will all applicable investor regulations, including FNMA, FHLMC, FHA, and VA. Tony also assures compliance with all applicable Federal and State laws, Servicer requirements, and County-specific requirements. In addition, Tony oversees the firm's litigation matters, and in that regard has been responsible for the successful resolution of many difficult real estate litigation cases.

Tony also acts as underwriting counsel for Community First Title Agency, Inc., advising the agency on issues involving title searches, lien prioritization, curing title defects, and REO real estate closings.

Tony regularly attends conferences held by the American Legal and Financial Network ("ALFN") and the Mortgage Bankers Association ("MBA"). His professional affiliations include membership in the Ohio State Bar Association and the Cleveland Metropolitan Bar Association. He is also a graduate of the Latz Negotiating Institute.

Tony's prior experience includes heading the firm's Cuyahoga County foreclosure portfolio, notoriously the most difficult in the State. Prior to joining Felty and Lembright, Tony was in private practice in Toledo, Ohio, focusing in the areas of creditor's rights, real estate, litigation and landlord-tenant law.


Michael SchroederMichael J. Schroeder
Principal, Law Office of Michael J Schroeder

Michael J. Schroeder, the Principal of the Law Office of Michael J Schroeder, received his Bachelor of Arts from Drake University in 1979 and his Juris Doctorate from Drake Law School in 1983. While at Drake, Mr. Schroeder was a member of the Drake Law Review, served as Case Notes Editor of the Law Review. His case note, Lien Avoidance in Bankruptcy, was published at 31 Drake Law Review 240 (1981).

Mr. Schroeder was admitted to practice to the State Bar of Iowa in 1983 and to the State Bar of Texas in 1987. He is also admitted to practice before the United States District Courts for the Northern and Southern Districts of Iowa, the United States District Courts for the Northern, Eastern, Southern, and Western Districts of Texas, the United States Court of Appeals for the Fifth Circuit, and the United States Supreme Court. His memberships include the Iowa State Bar Association, the State Bar of Texas, the Dallas Bar Association, the American Legal & Financial Network, and the National Association of Chapter 13 Trustees.

Mr. Schroeder has lectured on various bankruptcy, foreclosure, and title issues to several mortgage lending groups, including the Texas Mortgage Bankers Association, the Southern States Servicing Conference, the American Legal & Financial Network, and the 1992 State Bar of Texas Advanced Bankruptcy Course. He has also written real estate related articles, including Dewsnup v. Timm: A Lien is a Lien is a Lien, 5 NACTT Quarterly No. 3 (April 1992). In addition, he successfully represented the mortgage lender in the residential lien stripping/cramdown case of Nobelman v. American Savings Bank, 113 S. Ct. 2106 (1993). Mr. Schroeder has served as the Judiciary/Legislative Committee Chairman (1991-1993) and as a Director (1994 - 1995) of the Dallas Mortgage Bankers.

Mr. Schroeder has been A-V rated by Martindale for the past 10 years.


Dennis StoweDennis G. Stowe
CEO and Co-founder, RCS

RCS is an integrated investment and servicing company formed in 2006 in anticipation of the credit crisis. The company serviced assets held as investment as well as third party servicing  and special servicing. RCS is rated above average as primary and special servicer by S and P and Fitch and approved by Fannie, Freddie and Ginnie Mae. Prior to forming RCS Mr. Stowe served as President and COO for Saxon Capital, Inc.


David TallmanDavid A. Tallman
Partner, K&L Gates

Mr. Tallman is a partner in the mortgage banking and consumer credit group. He represents a broad range of consumer financial services providers, including mortgage lenders, servicers and investors; credit card companies; student loan companies; consumer finance companies; and payments systems providers. His practice focuses on regulatory compliance matters, with an emphasis on mortgage and consumer lending issues, financial privacy and information security requirements.

Mr. Tallman also advises financial and non-financial companies with respect to privacy and information security requirements and advertising/marketing issues, including under the CAN-SPAM Act and the Telephone Consumer Protection Act.


Thank you Sponsors
Affinity Consulting Group
Barrett Daffin Frappier Turner & Engel, LLP
Butler & Hosch, P.A.
Compliance LLC

Codilis & Associates, P.C.
Codilis & Stawiarski, P.C.
Codilis, Stawiarski & Moody, P.C.

Envoy Mortgage
Fabrizio & Brook, P.C.
Felty & Lembright Co., LPA
Interactive Mortgage Advisors, LLC
IMS/Integrated Mortgage Solutions
Law Office of
Michael J. Schroeder
Lender Processing Services, Inc.
LOGS Network
Mackie Wolf Zientz
& Mann, P.C.

MountainView Servicing Group

Mortgage Contracting Services
Old Republic Default
Management Service
Professional Alternatives Lending Services Group
ProVest, LLC
- Attorney At Law
Safeguard Properties
Stewart Lender Services
SWBC Mortgage Corporation
Wells Fargo