Best Practices Sharing involves the capture, dissemination and sharing of a work method, process, or initiative to improve organizational effectiveness, service delivery and employee satisfaction. Innovative market leaders have a long history of defining needs, measuring performance, adapting and sharing best practices to ensure quality service. This legacy of informally benchmarking a management practice, process or service, and then applying a best practice, is a foundation to build upon to promote a wider sharing of best practices, and to apply formal benchmarking leading to the major improvements needed to meet present challenges.

The possibility of involving all employees or members of trade organizations in the sharing of best practices as part of continuous improvement initiatives, which include informal and formal benchmarking, is fast becoming a reality. Vigorous leadership is needed now to regain momentum lost during major restructuring efforts and economic industry disruptions, to adopt systematic improvement approaches such as formal benchmarking, and to share and implement best practices to ensure optimum organizational effectiveness, quality service, and employee satisfaction.